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Prior to joining Ideal Image, David led transformational growth as CEO of Jackson Hewitt Tax Service Inc. as well as Chairman and CEO of Smashburger. In addition, he previously served as Chief Investment Officer and President of Consumer Capital Partners as well as Founder and CEO of Geronimo Partners LLC and CEO of Tucker Anthony Sutro Capital Markets.

David is also on the board of directors of Victra Wireless and DFC Global Corp and a member of YPO. Prior to joining Ideal Image, Michael held corporate real estate positions with various national brands such as Jackson Hewitt, Yum! Brands, Jamba Juice, Bloomin Brands and JPMorgan Chase, where he oversaw Retail Real Estate for 1/3 of the country building 200+ branches.
Services
After just one session of laser hair removal, I've noticed a significant difference in the growth of hair on all treated areas. I'm so excited I finally did this, and can't wait to see the final results! Leaving my second laser hair removal appointment, I am more excited about the process and results than before!
It's hard enough to feel confident in a bathing suit without the added stress of worrying about embarrassing shaving bumps or stray hairs. With Bikini Line Laser Hair Removal, we can remove as much or as little hair as you would like. We offer the laser version of a bikini wax, with the option of Basic Bikini Line, Bikini Full, or Brazilian Bikini.
There's no better feeling than stepping out of the shower after shaving and experiencing complete smoothness everywhere on your body. Imagine feeling that way every day-only without that whole annoying shaving part. With Brazilian Laser Hair Removal, say goodbye to your old shaving routine and hello to long-lasting, smooth skin.
Let's face it - for most people, there's hair in places they might not want it to be. Like that annoying unibrow. Or those sideburns you've always wanted to get rid of. Don't let fuzz get in the way of your self-confidence. With Laser Hair Removal at Ideal Image, you can say goodbye to unwanted hair on your upper lip, chin and neck, and say hello to your Ideal Skin.
Reviews (37)
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Rebecca R.
May 25, 2022
I know I'm just one of many negative reviews but I urge you to believe them all. This was such a waste of money and they don't care at all. I barely got the treatments I was sold because of poor management and poor scheduling. Literally received 4 treatments for 7,000.
Liz Noe
May 16, 2022
I have been interested in laser hair removal for a while, so my husband gifted me a package and I am so glad he did! I am happy to say my first experience has been a great one! The staff are very friendly and personable, so much so that I am equally excited to see the team than to get my service! They have excellent communication reminding you of upcoming appointments, and most importantly my appointments are always on time. I'm very pleased with the results so far. Special shout out to Alaina, she is the best!
Victoria Armstrong
May 14, 2022
Always trustworthy and always a wonderful experience. They don't misrepresent their treatments, and they have the most effective equipment - much better than you'll find at other aesthetic salons around town. They help me be the best, most confident version of myself!
Emily Buckley
Apr 25, 2022
Alaina was amazing and so kind! I got lip filler injections for the first time and as I started to get a little lightheaded at the end she made sure to make me comfortable. She continually checked on me during the treatment and make sure I was feeling okay and comfortable during the whole experience.
Ashley Kosar
Apr 07, 2022
Alaina is the absolute best! She is knowledgeable and wonderful at personalizing treatment plans so each client gets the results they want. I have always been 100% satisfied with my results! The staff is all friendly and professional and makes you feel very comfortable the entire time. I highly recommend this location.
Mallory S.
Mar 09, 2022
I don't know of any other business that will cancel your apt without telling you. Showed up for my laser hair apt (after confirming multiple times via mobile text) to have my apt canceled. They were still able to get me in but I had to wait for someone else to go ahead of me. The worst part was this person showed up after I did. I was glad they were able to still get me in but not how I would have handled things. Action items for you: -Check your apt confirming app maybe it's not working? -if you are going to cancel a apt maybe you should let the person know. Thanks
Raimaiya Tyson
Mar 04, 2022
I'm not sure if I love my results or the staff more. I've only been to a couple treatments but the staff always makes sure I'm comfortable, very welcoming and friendly. Great conversation during the whole process and the results were better than they could describe.
Marla C.
Feb 23, 2022
The entire staff at Ideal Image is very friendly and professional! I've had several procedures over the last few years and I've been extremely happy with the results! I always have Alaina do all my procedures. She is very efficient and knowledgeable, you can tell she takes a lot of pride in her work! I would highly recommend her!
Barbie Langston
Feb 17, 2022
I've always wanted to get laser hair removal, and am so glad I finally did it. Laura was incredibly helpful and has helped me tremendously through the process of getting started. During my treatments, Angel made sure I was comfortable, informed, and prepared. I couldn't say enough great things about these women!
Lilian Lisette
Feb 14, 2022
Ideal Image has been great. All staff members have been very friendly and professional. I want to thank Ashley specially for being so kind and making sure customers feel welcome at all times. Thanks Ashley! Keep up the good work!
Julie Kellogg
Jan 14, 2022
Ashley is the best! Very professional. Very knowledgeable of all products. Ashley can explain in terms easily understood the products, how are administered, the benefits, length of duration, any possible discomfort or down time. She also gives good advice on products to meet the needs and expectations of the client(me). A complete asset for the business. The office techs at the front desk manning the phones and computers are very helpful, give great customers service and are very friendly.
Sidney S.
Dec 28, 2021
If you're considering this place just dont! The customer service is horrendous! They never have availability and other reviews are right your contract may cancel and you'll be forced to pay its all about your money and not the customer experience at this point im sure their machines are outdated considering their antiquated scheduling system. Avoid!
Nakiesh P.
Dec 19, 2021
Nicole is great! The entire staff is friendly. Nicole took good care of me. She made me feel very comfortable and she was very professional.
Bella C.
Dec 08, 2021
Beautiful facility awful staff very short and providing inaccurate information. Not sure who is doing the hiring but customer service stinks!
Mary B.
Dec 03, 2021
I was excited to start my sessions until the billing arrived. They opened another account without even telling me. How can this happen and how can a cc company open an account without the patients approval. I have done several months of research after speaking with the office manager that seems to be trained to talk in circles or truly does not understand billing.

When I called ally lending, they actually told me they have had several complaints about accounts being opened without the clients knowledge. Imagine that! I finally reached out to their corporate office. They were even confused when seeing how they opened and closed several accounts--AGAIN, that I never signed for. I was informed that this would be forwarded to someone else.

She said "this was above her" Well, it's been over two weeks and guess what? Still no response. Not surprised! Seems to happen often with them. Unfortunately some people just pay whatever is sent to them. I'm sure legal action will be taken at some point. You can cheat peop
Renee L.
Nov 20, 2021
DON'T DO IT! THEY take your money knowing that you will not get booked 2 and 3 months out. In the meantime your contract time remains the same. They are crooked.
Amber D.
Oct 06, 2021
**GO TO SEV AESTHETICS near Lenox! Prices are better and you can schedule in a reasonable time!** Scheduling is terrible here and I payed for a service because of the incorrect information given to me. Payed for upper neck, was told it included below my jawline, next session I'm told it doesn't so i had to purchase a jawline since I'm getting chin.

Should have just purchased the entire face is that was the case. When brought to the attention of the staff i got a "aw man. sorry." Not sure if they were trying to milk me for more money or the woman was just clueless. Good luck with getting anyone to answer the phones for you to schedule. Been calling for 4 days and no one has answered. They say they'll reach out but NO ONE EVER DOES.

They keep saying "because of Covid we are short on staff so that's why your next appointment is in 6 months" Again i would recommend going to Sev near lenox. Prices are waaaaaay better and you can schedule your appointment online!
April L.
Oct 04, 2021
The response I received that I would need to email customer service is again absurd. You should be reaching out to me so that your company can fulfill your contractual obligation. I have emailed you, but I have no confidence that this will lead to any resolution.
Mariah T.
Sep 06, 2021
Scheduling is terrible. I've been told that I would get a call back for an appointment and that was a week ago. I was told to use the app, but that didn't have the correct location or option to change locations. Ive had to do the receptionist's job by calling and scheduling all of my appointments after each appointment. If you're looking for laser treatment I'd advise going with someone else. It's a nightmare dealing with this company. Unfortunately, I already paid in full so I'm locked in. Otherwise I'd take my refund and run. As a traveler I don't have time for all of this on top of everything else I juggle with work.
Liza B.
Jun 07, 2021
Wish I had read these reviews before going here! Purchased ultherapy for $1,900 and six months later still have ZERO RESULTS! What a waste of money! They told me its the "gold standard" of facial treatments.what a joke! They are also extremely difficult to work with for scheduling appointments. They kept rescheduling me and only offered me limited availability based on what worked for them AND I had to go to a different location.
Heidi K.
Apr 21, 2021
I pre-paid for a package of several BBLs and now cannot seem to get anybody on the phone to schedule an appointment. I've left several messages at several locations and also at the HQ scheduling number. Are they going out of business?
Soribel G.
Aug 26, 2020
How in the world am I getting billed for services I've never received? THEY ARE QUICK TO CONSULT AND GET YOUR ATTENTION. I was clear on my available dates and NO ONE responded. I finally got a call stating that my date was double booked. No apologies. Just rescheduled. I couldn't attend on the day they chose for me and now I have a bill for services never received.

There are plenty of other amazing spas. In fact, Youthtopia is definitely responsive, professional and will even check on you after! They are located at 33 Teasley Street, Ste 115 Alpharetta, GA 30009 http://youthtopiamedspa.com/ AMAZING services!
Cartha B.
Oct 29, 2019
This place is like heaven on earth! For 10 years I suffered from ingrown chin hairs, I plucked, tweezed etc on a daily basis. These treatment changed my life and gave me back 30 to 40 minutes EVERY MORNING. If you have any hair issues that need to be addressed stop by and see Leah or one of the other GREAT Nurses. Trust me it will be life changing.after 1 session! I promise!
Kristin W.
Oct 23, 2019
I have been going to this location for over 5 years now. I don't understand the negative reviews. Excellent customer service. They just squeezed me in this week for a last minute appointment. Everyone has been kind and professional. And my results have been excellent. This experience has been life changing! Thank you!
Pat K.
Aug 15, 2019
I should've done my research. I signed up for a lifetime contract with Ideal. Not only did I overpay, but each future "lifetime" appointment is at least $45. I checked out Milan hair removal which uses this very same laser equipment. It was MUCH cheaper, and the lifetime follow up appointments are free. Do your research! I highly recommend Milan laser removal. The ladies are very friendly and make you feel very comfortable. So far, excellent results after only two appointments.
Jennifer H.
Aug 15, 2019
The initial consultation was well done and I was really looking forward to my services. However, when it was time to book the young lady was less than helpful. My first appointment was scheduled for a time I specifically said I couldn't make (she said she would look more closely at the schedule and change it- she would call me in a bit). I never received that call and when I called her she said the next available that I could get was another 3 weeks out.

I asked her to cancel the original appointment and explained my disappointment that they were booking so far out. I let them know I would check other locations (Buford) because their location was taking so long. The Sunday before I was receiving reminders about my "upcoming" appointment. Sigh. Long story short it has been 6 weeks since I paid 1500$ and I have yet to be scheduled for treatments. I am appalled at how their helpfulness and demeanor changes once they are paid. I spoke with Buford today and am already happier with their customer service. Go to Buford.
Lucero D.
Jul 14, 2019
Let me share my full and honest experience. I waited a couple of months after my last treatment to remove any emotions from this post. I heard of this location on the radio while launching a promotion of 70% off laser hair removal. Sounded like a good deal so I made an appt. I came in and asked for a quote to treat my bottom, breast, and stomach. I got a quote of damn near $5K for those areas ~$4.7K to be more exact.

And to make matters worse I thought I was getting my full stomach done- nope just the upper and lower abdomen (ridiculous). At the time I was very insecure and desperate to start treating my hair problem so I went ahead and signed a contract with them (also super strange that they make you sign a contract for this). My assumption is they do that so that they can have more negotiation power if you ever decide to stop treatments. Anyways they asked for me to put a $1K down payment and the rest needed to go on a credit card before they could start treatments.

That ridiculous amount of money was for only 8 treatments btw. It took me almost 2.5 years to pay off. The staff here are wonderful and the only reason I remained coming to this location. The nurses are okay- there was only one nurse that I truly liked coming to (Maya I think was her name). All others weren't the best. The service itself was mediocre- the laser hurt bad and the hair still grew back after my last appointment which was a huge disappointment.

For that amount of money I was hoping it was quality work. I tried to schedule a touch up reatment and they said it would be close to $300/ treatment after the 8 were exhausted. That is also insane for $300 I was able to get 8 more treatments at another laser location- which I should mention use better lasers then Ideal Image. My advice is to weigh ALL of your options before choosing a location. I've been to two other laser locations after this and not one had me sign a contract.

That way if I chose not to continue I wouldn't be locked down in their rates. There are other very good locations that are more affordable. Hope this post helps someone make a more educated decision. A refund would be nice but who am I kidding.
L. A. M.
Feb 06, 2018
Everyone is telling the truth. This place is the worst. I told the lady she was putting too much Botox around my mouth. She laughed and said if I wanted it to work, the amount she added was correct. I literally have trouble forming words now. That is how much they put in. I would tell you her name but Ms. Unprofessional never even introduced herself.

She tried to sell me on other things but as soon as she was done with what I came in for, I took all the red flags as a hint and got out of there. Do better than me and don't go in in the first place. I have no idea if the injector was a nurse, dr, PA, dermatologist or parking attendant. I do know she was highly unqualified. I do not recommend unless "speaking" isn't your thing.
Megan B.
Aug 24, 2017
I went in tonight for a free service that was marketed for the first 10 individuals to reserve a spot. Free botox, up to 17 units. It wasn't clearly disclosed the botox was only for a certain part of the forehead. I was bummed because my entire forehead takes 17 units. But, they wouldn't use what was allocated for me anywhere besides the one spot.

This felt a bit odd to "hide" at time of marketing the event, but I went ahead with it anyway. I've been looking for an Omaha answer to what I've been getting in Lincoln, and this seemed a decent opportunity. I showed up and there were 5 of us waiting. A friend who came with was in/out quickly. I spent almost 2 hours there, and had to end up leaving.

I won't say the people weren't friendly, but to keep me waiting that long was absurd. I requested a refund and won't go back. I could've cried, I was so upset with the time waste. This isn't the only reason why I won't go back. They insisted I needed more botox for my full forehead than my PA told me I should ever get. Twice, I was told I needed 24 units instead of the 17 I had received before and done great with.

I think it was probably meant to be that I didn't get the botox. Maybe something else would've gone wrong. I'm super upset my evening was wasted though. And I haven't heard from a manager apologizing or trying to offer me something to make it up to me. My most precious commodity these days is my time. And they took over 90 minutes of it.

Reading the other reviews here, it doesn't seem anyone is happy. Word gets around, there's stiff competition, and people simply won't pay for things they aren't happy with. Being a project manager I'd have a list of things you could do to improve, but I'm not going to give you anymore of my precious time. Already my friends who partake in medi spa services are circling around to hear the story.

They are upset on my behalf, too. I'm eager to try the unanimous referral they all have for botox and juvederm. There's an individual at Optima Medical doing amazing things. Maybe you should take note. I'll be sure to post that review, too.
Ansley S.
Feb 14, 2017
I've been going to ideal image Buckhead for a while to get my fillers done. This past time, I received two syringes in my lips. Once they settled, my left side was bigger than my right. I called for a follow up appointment, went in this morning, only for the girl to tell me I would have to purchase more for them to fix it. ARE YOU KIDDING ME? I'm a hair stylist, and that would be like me messing up someone's hair, and trying to charge them again. Very bad business. I will not be back, nor will I send my clientele your way.
Sormeh G.
Jan 25, 2017
This is absolutely the worst place to do business. I started my laser hair removal sessions in 2015 with ideal and now that my sessions are all done, the results have been minimal. One consultant actually saw my results and said "if I had to guess, I'd say you saw 0% reduction." She then offered me plenty of solutions, one of them a refund. I find out a few days later that she was no longer employed with the company.

I spoke with a new consultant, and went through the same process with her - she gave me two option: 1. a refund that would terminate my membership with them 2. a price adjustment on touch ups [ from $200 to $100 ] I asked for the refund being that this experience is time consuming, painful, expensive, and ineffective. She then calls me back and says that her regional rep is only willing to do the price adjustment. HOW? AND WHY?

I have talked to three people about this issue in the last month and have asked that i be contacted by the regional rep and have gotten absolutely nothing from him. Completely unprofessional! I am the perfect candidate for laser hair removal. Their product does not work. Their staff is never consistent. Their customer service is terrible. Completely overpriced. DO NOT COME HERE!

I did 6 sessions for $99 from a Groupon on my armpits and it was even better than the $5,000 i've invested in Ideal Image. [ Check out: Fountain Laser ] I will never do business with them and I urge everybody to stay far away from them. They are frauds. They mistreat their clients. They're greedy. They're overall a bad business.
Rosemarie A.
May 15, 2016
I absolutely do NOT recommend going to ideal image at this location. They wanted to charge me 6,000-8,000 dollars for several bikini (not even a full bikini) and several underarm laser sessions. 6,000 is the price of your average breast augmentation. Why would anybody pay a plastic surgery price for laser hair removal? It's a greedy and selfish company.

They probably thought I was stupid because I look younger than my age and assumed I haven't done my research. Keep researching for other places. 600-800 dollars for several sessions is what your average laser clinic charges. I found a decent medical spa/laser clinic that charges me 1,200 total for both areas and they use a real diode laser. The reason this company (ideal image) charges so much and get away with it is because some people aren't aware that anything way above 1,000 for a package is not a normal price range.

Some people actually have laser hair removal for unfortunate medical conditions, like constant ingrown hairs, and this nasty company takes advantage of the extremely desperate. I hope this helps anybody who reads this.
Katie S.
Apr 25, 2016
Absolutely horrible experience here. I started my service in December of 2013 and just finished in January of 2016. It is now April and all the hair is coming back. I paid over $4K for the bikini service and while the hair was gone during the treatment, it has already started coming back. This place should be shut down for the prices they charge. Please do your research people!

I started going to Village Point Med Spa and their same package is $1000 AND they have half off all laser treatments three times a year. Melissa at Village Point is fantastic!
Carrie S.
Oct 03, 2015
The staff was nice and professional. I went in for a coolsculpting consultation and they quoted me just shy of 10,000.00 for two treatments! That is more than actually getting a tummy tuck and going under the knife!
Eric F.
Aug 07, 2014
I will admit their service is pretty pricey. Other than that though, it definitely works. I have had a definite reduction in hair and am only halfway through. They are very flexible with scheduling and can work around anything you have going on. The staff is very friendly and helpful. On a sidenote, i will say that it is much less than comfortable to get your hair lasered.
J. P.
Aug 01, 2014
Well I had 4 areas done for about 5K. It was a "half off" deal. I have fair skin and dark hair, and I stay out of the sun we're talking I go to the pool or beach maybe 5 days out of the year. Staff is nice and they work quickly. Results. not so much. Definitely a decrease in hair. My underarms about 80% gone. Other areas. closer to about 50-60% gone.

For a year and a half long program with 9 treatments I thought that more than half of the hair in the treated areas would be gone. Is it worth it? Maybe if you can get a great groupon type deal, but for me, I'm still looking how to get more than half of the hair gone. The hair is definitely less thick, but as far as never shaving or waxing. that's some BS.

Be careful with opening up a line of credit, it's a freaking credit card people. I paid most of it within a few months as I didn't want it to mess up my credit score. Just be aware of this little spoken of fact. Also, yes laser hair removal can be painful. I think I was usually sweating by the end of each of my sessions. I bought the Tria laser for under 500 dollars. Going to have to see how that works out for me.
Shell F.
Aug 13, 2012
Do not do not do not go here! it is a "timeshare" type of sales pitch for laser hair removal.they dont even have a price list to show you. they lie about the contracts. hidden fees. and charge 3-4 times what other places charge for the exact same service! they will charm you and tell you the offer of 50% off is only good while you are there the first time.not true! if you sign a contract they will finance you thru a credit card with out your permission. it is not a loan thru them! you will be forced to get your first treatment right then and there. this makes your first treatment cost 600-1000.00 and non-refundable. they tell you your getting 9 sessions.it is 5 sessions then 4 sessions so if you go go cancel they divide the amount you paid by 5 not 9. again a scam! do your research! do not lose your money to this place! they should be sued and closed! better yet exposed on tv so no one goes there and gets taken for thier hard earned money.